The Right Way to Deal with Tenant Issues and Renter Disputes

March 1, 2015 2:51 pm

When it comes to being a property management company or a residential property manager in Camarillo, CA, it’s inevitable that there will be disputes and other tenant or renter issues. It’s not something that anyone wants to deal with or think about, but it certainly is not uncommon and when it happens, you want to make sure that you and your staff are properly trained and ready to handle whatever may come your way.

Issues can certainly be a blessing in disguise as they can help you realize where there’s room for improvement, as well as test the resolve of your property manager in a time of disagreement. But when all is said and done, it’s a problem nonetheless and needs to be dealt with.

So what is the best way for you or your residential property manager in Camarillo, CA to deal with arising issues? Here is a simple guide that can be applied to all scenarios.

  • Listen to all sides of the story. It’s not fair to always take the side of the management company or your residential property manager. When dealing with a dispute, make sure that you hear the story from all sides of the disagreement. When you hear all sides of the story, you are able to understand each side better and make a better, more rounded decision on how to handle the situation.
  • Get to the bottom of the main underlying issue. Now that you’ve heard all sides of the story, it should be a bit clearer as to what the main issue is and understand the common denominator of the problem among all of the sides that you heard.
  • Understand what is being asked or demanded. Once you have heard each side of the story, you want to understand what each party is asking for or being asked to do. Whether it’s a dispute between two tenants or it’s a tenant vs. property manager issue, you want to understand what each party is expecting as an outcome and what would make them happy. You can then move onto the next step.
  • Choose a solution that does the least amount of harm for everyone involved. As soon as you understand what each party would like as an outcome of this, you can then make an educated proposal as to what can be done to solve the issue. You want to make sure that while your decision may not make everyone totally happy, doing what you can to make all of the sides as happy as possible is the best you can do.

No matter the situation, the above steps or guidelines can be applied and used effectively across the board and should be able to help you come to a sufficient solution. The bottom line is you want to do your best in making a fair judgment call on what is going on and that the solution that is chosen will be accepted without having any backlash or repercussion.